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Article 1: Definitions
Article 2: General
Article 3: Quotes and estimates
Article 4: Irrevocable agreement
Article 5: Price
Article 6: Payment term
Article 7: Delivery method; retention of title
Article 8: Delivery time
Article 9: Inspection upon delivery
Article 10: Content and changes to agreements
Article 11: Proofs and print proofs
Article 12: Deviations
Article 13: Copyright
Article 14: Ownership of production materials
Article 15: Property of the client
Article 16: Materials provided by the client
Article 17: Force majeure
Article 18: Liability
The following definitions apply to these general terms and conditions:
a. “Client” or “client”: the buyer who has given the supplier an order for the production of goods or the provision of services by making a payment on this website.
b. “Supplier” or “supplier”: the manufacturer/supplier who has accepted the order from the client as mentioned in section a.
c. “Data carriers”: magnetic tapes and disks, optical disks, and other materials intended for recording, processing, transmitting, transferring, duplicating, or publishing texts, images, or other data with equipment in the broadest sense of the word.
d. “Order” or “order”: the electronic order placed by the client at the time the client has paid for the services on the website. The confirmation of the order on the website after payment serves as conclusive proof that the client has paid for the services.
e. “Services” or “services”: the work (products) and/or services performed by the supplier.
The conditions listed here apply to the formation and content of all agreements between the client and the supplier, regardless of any conflicting provisions in such agreements or orders. The supplier may revise the terms at any time by updating these terms on the website. The client is bound by these revisions and is advised to visit this page periodically for the most current terms.
Providing a quote, estimate, or pre-production estimate does not imply any obligation on the part of the supplier to enter into an agreement. A quote provided by the supplier is non-binding and can only be accepted without changes. If a quote is not accepted within thirty (30) days, it is considered rejected.
After payment for the order, the order becomes irrevocable, and an agreement for the services is considered concluded.
All payments by the client to the supplier are irrevocable and final. This means that all purchases are final, and no refunds will be given.
Unless otherwise agreed, delivery takes place as agreed between the client and the supplier.
The client is obliged to fully cooperate with the delivery of the goods.
Any delivery time stated by the supplier is indicative unless otherwise agreed in writing.
The supplier is no longer bound by an agreed delivery time if the client requests changes or fails to comply with provisions of the terms.
The client is obliged to check whether the agreement has been correctly executed within five (5) working days after delivery. If the client does not raise a written objection within seven (7) working days, the delivery is deemed correct.
The client bears the risk of misunderstandings about the content of the agreement if these are caused by incorrect or late receipt of specifications or other communications.
The client must carefully check all proofs for errors and return them promptly after correction or approval.
Deviations between the delivered work and the original design cannot be grounds for rejection, discount, or compensation if they are of minor significance.
The client guarantees that the execution of the agreement does not infringe on the rights of third parties, such as copyrights or other intellectual property rights.
All items manufactured by the supplier, such as production materials, remain the property of the supplier, even if they are listed separately on the quote or invoice.
The supplier will take care of the client’s property but the client assumes all risks.
If the client provides materials or products for printing or processing, the client is responsible for timely and correct delivery. The supplier is not liable for issues caused by unsuitable materials.
Errors in the execution of the agreement caused by force majeure, such as war, strikes, or natural disasters, cannot be attributed to the supplier.
The supplier’s liability is limited to direct damages and the amount that the supplier has actually been paid for the services. The supplier is not liable for consequential damages, such as loss of profit or goodwill.