Matdesign

21st of November

21st of November

21st of November

21st of November

15 augustus

21st of November

21st of November

21st of November

21st of November

+31 (0)481 787 000
Lowest price guarantee
Free design service
1 million beer mats per week
9.5 customers review

Lowest price guarantee

Free design service

1 million beer mats per week

9.5 customers say

Home Service & contact

Service & contact

Frequently Asked Questions

Contact

Matdesign Bierviltjes B.V.
Industrieweg 10
6662 PA Elst
Nederland

Bank NL18 RABO 0133 9753 55
Swift RABONL2U
KvK   67 302 742
Btw   NL.8257.629.47.B01

To order

How do I place an order on your website?

Visit our order page and fill in all the necessary details. Upload your file or use our design service. Our designers will make your order ready to print.

Can I modify my order after it’s been placed?

Once your order has been placed, we recommend contacting us if you wish to make any changes.

How do I cancel my order?

Please email us with a request to cancel your order. We will then get in touch with you.

Can you deliver faster than the standard production time?

We can deliver faster than our standard production time via our express service. Email us with your required delivery date, and we will contact you to discuss the available options.

Payment

Which payment methods do you accept?

You can pay via bank transfer. We will email you an invoice with all the necessary details.

Is it possible to pay after delivery?

Yes, you can pay within 14 days after delivery. This applies to all our customers in the Netherlands and Belgium.

Are my payment details secure with you?

Absolutely, your payment details are secure with us!

How do I receive my invoice?

We will send the invoice to you via email. Please note, the email may end up in your spam folder.

Delivery

What are your delivery times?

Our production time is a maximum of 21 days. Shipping takes an additional 1 to 2 working days, and our carrier may take up to 5 working days for delivery.

Can I track my order?

Yes, once we prepare the shipping label, your Track and Trace code will be available. This code will be sent to you via email. Please check your spam folder if you don’t receive it.

What happens if I’m not home during delivery?

If you're not home, our carrier will attempt delivery again the next day.

Do you deliver internationally?

Yes, we deliver internationally, though additional shipping costs apply. We will calculate the costs once we receive the delivery address.

Can I change my delivery address after placing my order?

You can update your delivery address up to 48 hours before shipping.

Warranty & returns

What is your return policy?

Not satisfied with the result? It happens! Please get in touch with us.

Do you offer a guarantee on your products?

Yes, we offer a guarantee on our products. However, please note that since this involves printing, there may be slight variations in colour. Our beer mats are designed to absorb and have a very matte finish, which can cause colours to appear differently than expected.

What should I do if my order arrives damaged?

Please send us photos of the package and its contents, and keep everything available. We will initiate an investigation with our carrier.

Design & Submission

What size should I submit my design in?

For round beer mats, please submit your design at 11.1 cm in diameter, and for square beer mats, at 9.7 cm. The artwork should be provided in PDF format.

What are the minimum resolution requirements for images?

For the best quality, we recommend submitting everything at a resolution of 300 DPI.

Do you offer assistance with designing?

Yes, we can assist with your design. Simply send us the materials and a brief description, and our designers will create the design for you. You will receive a digital proof for approval before we begin production.

Can I receive a proof before the final product is made?

Unfortunately, we cannot provide a print proof. However, we can send you samples of beer mats that we have previously produced.

What if my design doesn’t meet your specifications?

Our designers will contact you to discuss what needs to be adjusted. If possible, we can make the necessary changes for you.